tl111's Privacy Policy

This Privacy Policy ("Policy") applies to all users ("you" or "user") of the tl111 platform. By registering on tl111 or using its services, you are considered to have consented to the terms of this Policy. We are committed to following the highest standards of transparency and accountability in the collection and processing of your information. If any part of this Policy is unclear, please contact us.

1 Types of Information Collected

tl111 collects specific types of information to operate its services properly and provide users with the best experience. The information collected is described below.

1.1 Personal Identification Information

Information you provide at the time of registration includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (when identity verification is required)
• Address and country of residence

1.2 Financial Information

The following information is collected to process deposits and withdrawals:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction history and records
• Financial activity summary (for fraud prevention purposes)

1.3 Technical Information

When you use the tl111 website, the following information may be recorded automatically:

• IP address and device type
• Browser type and version
• Cookies and session data
• Page visit patterns, time, and duration
• Referral source (where you came from before visiting the site)

2 Purpose of Data Collection

tl111 uses your information only for specific and legitimate purposes. We never use your information excessively or in ways that are irrelevant.

• Account creation, management, and verification
• Processing deposit and withdrawal transactions
• Providing customer support and responding to assistance requests
• Completing necessary checks to prevent money laundering and fraud
• Ensuring platform security and preventing unauthorized access
• Monitoring user behavior to ensure responsible gaming
• Improving service quality and resolving technical issues
• Communicating relevant promotional offers and bonuses (only with your consent)
• Fulfilling legal and regulatory obligations

3 Data Storage and Protection

tl111 takes the highest technical and organizational measures to protect your information.

3.1 Encryption and Security Technology

Your personal and financial information is protected through SSL (Secure Socket Layer) encryption. All data transfers are conducted through encrypted channels, making unauthorized access by third parties impossible.

3.2 Access Control

Only authorized tl111 staff can access your information, and they operate under strict confidentiality agreements. Access to internal systems is controlled through a role-based permission framework.

3.3 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to meet legal requirements after that. Transaction records are kept for a defined period in accordance with legal obligations. Once the required period has passed, data is securely deleted.

4 Sharing Information with Third Parties

tl111 never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, and technology service providers are given limited access to information to carry out their functions. All such partners are bound by confidentiality agreements and may use the information only for specified purposes.

4.2 Legal Obligations

Where disclosure of information is mandatory as part of a court order, government directive, or legal process, tl111 complies with applicable law. Where possible in such cases, we will make an effort to notify you in advance.

4.3 Fraud Prevention

Sharing information with relevant authorities may be necessary to prevent money laundering, fraud, or other unlawful activities.

5 Cookies and Tracking Technologies

The tl111 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functions of the website — such as maintaining login sessions, ensuring security, and saving your preferences. Disabling these cookies may prevent the website from working properly.

5.2 Functional Cookies

These cookies are used to save your language preferences and other personalized settings.

5.3 Analytics Cookies

Anonymous data is collected for the purpose of analyzing website traffic and improving the user experience. This information is not personally identifiable.

You can disable cookies at any time through your browser settings. Keep in mind, however, that disabling certain cookies may limit the functionality of the site.

6 User Rights

tl111 believes every user has full rights over their own information. Your main rights are listed below:

6.1 Right to Access

You can request a copy of the information tl111 holds about you at any time. We will provide the information within a reasonable time of receiving your request.

6.2 Right to Rectification

If there is any inaccuracy in the information we hold about you, you can request that it be corrected. Keeping information accurate and up to date is in the interest of both you and us.

6.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, complete deletion may not be possible where legal obligations or legitimate interests exist.

6.4 Right to Object to Processing

Where your information is used for marketing purposes, you can object and withdraw your consent at any time.

6.5 Right to Lodge a Complaint

If you have any complaint about the processing of your information, contact tl111 directly.

7 Protection of Minors' Information

tl111 is a responsible platform. This service is for users aged 21 and above only. We do not knowingly collect any information from minors.

Age verification during registration is mandatory. If we become aware that a person under the age of 21 has created an account, that account will be closed immediately and the associated information will be securely deleted.

We count on the cooperation of guardians to protect minors. For more details on this, please visit our Responsible Gaming page.

8 International Data Transfers

tl111's technical infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, the standard of protection always remains at the level described in this Policy.

For data transfers to third countries, we ensure that the country or service provider follows adequate data protection measures.

9 Policy Changes and Updates

tl111 reserves the right to update this Privacy Policy from time to time in light of business changes, new technologies, or legal requirements.

For any significant changes, we will send a notification to your registered email address or display a notice when you log in to the platform. Continued use of the platform after changes are made will be considered as your consent to the updated Policy.

Always stay informed about the current version of the Policy by checking the "Last updated" date at the top of this page.

10 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, do not hesitate to contact us. tl111's support team is available in both Bengali and English, seven days a week, 24 hours a day.

10.1 Ways to Get Support

• 24/7 live chat — available directly on the tl111 website
• Email: [email protected]

10.2 Complaint Process

After receiving your complaint, we will review the matter within a reasonable time and get back to you. Complex matters may take some additional time, but we take every complaint seriously.